eCommerce Privacy/Terms and Conditions

Privacy Policy

We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will not be used in ways that you have not consented.

When you request or order a product from, or register on our website to receive information, we will ask you to provide certain information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information. We will also maintain a record of your product purchases. In addition, we may need to contact you via phone or email to address questions or issues specific to your order. This information will be used to make our future marketing efforts more efficient. If you have further questions, please email us at

eCommerce Terms & Conditions

This information pertains to book sales only. Lourdes Water is never sold and is always our gift to you. Pilgrimage application and payment requires additional Terms and Conditions specific to travel and volunteer service.

Sales Tax is required to collect New York State sales tax on all orders shipped with a delivery address in the state of New York. 

Shipping Information

Shipping charges are determined based on the total amount of your order and packaging requested. USPS rates apply only to domestic orders shipped within the United States. Express Shipping is available on select items upon request. Please contact us for pricing and availability. 

Shipments to Hawaii and Alaska, APO/FPO addresses, Puerto Rico, Guam and the US Virgin Islands may incur higher charges and longer delivery times.

All in-stock items ship within 2 business days. You will be notified immediately if your order will experience a delay. 

If your shipping charges at checkout do not look correct, please call: (315)476-0026 and we can double check the shipping rates for accuracy. 

Media Mail

Be advised: the USPS does not guarantee the delivery of Media Mail within a specified time and does not include any insurance. Average delivery within the continental US is 2-8 days. Media mail to Alaska, Hawaii, APO/FPO addresses and US territories will be longer.

International Orders regrets that we cannot ship directly outside the US at this time. 

For International orders, you must contact us (315) 476-0026 or for a special price quote.

If check-out will not accept your address please call (315) 476-0026 and we can manually check postage rates and process your credit card for your order plus cost of shipping. 

Returns and Exchange Policy

Due to the unique products that we offer, all sales are final. No returns or exchanges are allowed. is dedicated to serving our customers. We ask that you contact us within 30 days of receipt if you are unhappy with your order so we can remedy any problems. 

Secure Orders Online

Orders placed on are completely secure and our customer information is kept private. All credit card and personal information provided to us is transmitted securely using the industry standard SSL encryption.